Terms of Service

OVERVIEW
This website is operated by Revive Labs. Throughout the site, the terms “we”, “us,” and “our” refer to Revive Labs. Revive Labs offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”, “Terms of Service”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting changes to our website. Your continued use of the site following the posting of changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence (UK, AUS, NZ, IE), or that you are the age of majority and have given us consent to allow your minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose. You may not violate any laws in your jurisdiction when using our Service.

You must not transmit viruses, worms, or destructive code. A breach of any Terms results in immediate termination of services.


SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, sell, or exploit any part of the Service without express written permission from us.

Headings used in this agreement are for convenience only.


SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is inaccurate, incomplete, or outdated. Any reliance on the material is at your own risk.

We may modify the content at any time but are not obligated to update any information.


SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices may change without notice.

We reserve the right to modify or discontinue the Service at any time without notice. We are not liable for any modification, price change, suspension, or discontinuance.


SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online. These products may have limited quantities and are subject to return according to our Refund Policy.

We strive to display product colors and images accurately but cannot guarantee your device’s display accuracy.

We reserve the right to limit sales to any person or region, including customers in the UK, AUS, NZ, and Ireland.

We reserve the right to discontinue any product at any time.

We do not guarantee that products or services will meet your expectations.


SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order.

We may limit or cancel quantities purchased per customer, household, or order. In case of changes, we may notify you via email, billing address, or phone number provided at checkout.

You agree to provide accurate account and purchase information and update this information as needed.


SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not control.

Use of these tools is at your own risk. We are not liable for your use of optional third-party tools.


SECTION 8 – THIRD-PARTY LINKS

Some content, products, or services may include third-party materials.

We are not responsible for examining or evaluating content on third-party websites and assume no liability for transactions made with third-parties.

Please review third-party policies before engaging in any transactions.


SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you send us comments, proposals, or other submissions (whether requested or not), you agree that we may use, edit, publish, or distribute them without restriction.

You agree that your comments will not violate any rights, include unlawful or abusive material, or contain malware.

You may not mislead us or others regarding the origin of any comments.

We assume no responsibility for comments posted by you or third-parties.


SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.


SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

We may correct errors or inaccuracies at any time without prior notice, including after an order is submitted.


SECTION 12 – PROHIBITED USES

You are prohibited from using the site:

  • for unlawful purposes

  • to violate regulations or laws in the UK, AUS, NZ, Ireland, or the US

  • to infringe intellectual property rights

  • to harass or harm others

  • to upload malware

  • to collect personal data unlawfully

  • to interfere with security features

Violation will result in termination of your access.


SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free service.

All products and services are provided “as is” without warranties of any kind.

Revive Labs, LJ Retail LLC, and all affiliated parties are not liable for any damages, including indirect or consequential damages resulting from your use of the service.

Some jurisdictions do not allow exclusion of liability; where prohibited, our liability is limited to the maximum extent permitted by law.


SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Revive Labs, LJ Retail LLC, and all associated parties from any claims arising out of your breach of these Terms or violation of any laws.


SECTION 15 – SEVERABILITY

If any part of these Terms is deemed unenforceable, the remainder shall continue to be valid.


SECTION 16 – TERMINATION

These Terms remain in effect until terminated by either party.

We may terminate your access if you fail to comply with any part of the Terms.


SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Revive Labs.


SECTION 18 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the United States.


SECTION 19 – CHANGES TO TERMS

You can review the latest version of the Terms at any time on this page. Continued use of the site after changes are posted constitutes acceptance.


SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

📩 support@revive-labs.co
📍 LJ Retail LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

Contact & Support

How can I contact AUROVELA?

You can contact us anytime at info@www.theaurovela.com. Our support team is happy to help with questions about your order, shipping, returns, or product information.

Product & Usage

What is the AUROVELA Travel Pillow?

The AUROVELA Travel Pillow is a soft and supportive travel pillow designed to help you rest more comfortably during flights, road trips, train rides, and long travel days.

How do I use it?

Simply place the pillow around your neck or position it in the way that feels most comfortable for you. Adjust it until your neck feels supported, then sit back, relax, and enjoy the journey.

Is it good for long flights?

Yes. AUROVELA is made for long flights and extended travel days where comfort and neck support matter most.

What makes AUROVELA different from a regular travel pillow?

AUROVELA is designed to feel supportive without being bulky. It gives you a more comfortable way to rest while staying lightweight, compact, and easy to carry.

Can I take them every day?

AUROVELA is designed to be used daily during the 15-day routine. Use as directed on the label and avoid exceeding the suggested serving.

Can I use it for road trips or train rides?

Yes. It is great for airplanes, cars, trains, buses, and even relaxing at home.

Is it easy to pack?

Yes. The compact design makes it easy to bring with you in your carry-on, backpack, or travel bag.

Can I use it every time I travel?

Absolutely. AUROVELA is made for regular use and can become part of your travel routine whenever you want extra comfort on the go.

Orders & Payments

What payment methods do you accept?

We accept major payment methods available at checkout, including credit cards, debit cards, and other secure payment options supported by Shopify Payments.

Can I cancel my order?

You can only cancel your order within 10 minutes after placing it. After that, the order may already be processed and can no longer be cancelled.

Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation by email. Once your order has shipped, you will also receive tracking information.

What if I entered the wrong shipping address?

Please contact us as soon as possible at info@www.theaurovela.com. If your order has not been processed yet, we will do our best to update the address. Once an order has been processed or shipped, we can no longer guarantee changes.

Shipping & Delivery

Where do you ship?

We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand.

How much does shipping cost?

We offer free worldwide shipping on all orders.

How long does shipping take?

Orders are carefully prepared and shipped within 1–3 business days. Delivery times may vary depending on your location.

How can I track my order?

Once your order has shipped, you will receive tracking information so you can follow your delivery.

I have not received my order. What should I do?

Please first check your tracking link for the latest delivery status. If you still need help, contact our support team and we will assist you.

Returns & Exchanges

What is your return policy?

We want you to feel confident ordering from AUROVELA. If there is an issue with your order, please contact our support team and we will help guide you through the next steps.

Do you offer returns?

Please refer to our Refund Policy page for the most up-to-date return eligibility and conditions.

How do I start a return?

Contact our support team with your order details, and we will guide you through the process if your order is eligible.

When will I get my refund?

Once your return has been received and reviewed, any approved refund will be processed back to your original payment method.

What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and clear photos, and we will make it right.